Halifax has credited my financial institution account with £169 – but is not going to say why
When a reader produced enquiries about a mysterious payment he was not expecting, Halifax couldn’t say exactly where it had arrive from 
Photo: Alamy
I verify my financial institution statements meticulously every single month and I could not recognise a £169.39 credit score to my account with the Halifax much more than two months ago. As I use on-line banking I telephoned, but following a lot waiting around, the young lady at the phone centre could not discover the payer. Her supervisor could not answer the question. Nor could someone at yet another call centre to whom I was transferred after more prolonged waiting.
I then wrote to a individual in charge of present accounts and then the handling director.
There has been no reply.
The £169.39 may effectively be mine, but I do not desire to invest it and be compelled into an overdraft circumstance if the Halifax recognise some error at a later day and reclaim the income.
JC, East Yorkshire
It turns out that the income credit score represents the annual curiosity remittance from the Halifax Mounted Saver 2 Year Annual Interest account you opened more than a calendar year in the past. Halifax admits that the information you asked for should have been readily obtainable and accessible and it is unclear why it was unable to support. To apologise, it has credited your account with £35.
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