‘Santander won’t send out me the iPad I won in a prize draw’
A reader who won an iPad right after entering into a Santander prize attract asks our client champion for aid in receiving the lender to honour the settlement 
Photograph: 2012 Getty Photographs
By casting my vote at Santander’s Remarkable Basic Meeting 2014, I was automatically entered into a free prize attract.
It wrote to me confirming that I had gained an iPad Air and enclosed a claim sort which experienced to be returned within a few weeks.
Nonetheless, I did not get the letter until 18 days following the deadline.
I duly contacted Santander to allow it know of this hold off but my arguments unsuccessful to minimize any ice.
Presented the item is really worth much more than £300, Santander may have utilised a much more safe services to notify shareholders.
The irony is that, as I write, I am nevertheless currently being provided Santander’s “many congratulations” on its community website. The website link opens a record of lucky winners, like me.
MO, London
For some cause the notification of this surprise earn arrived inordinately late.
Your title does certainly appear on the checklist of iPad winners, alongside with 19 other individuals. But winner even though you were, you hadn’t received the prize.
Santander responded to my method stating that, though the conditions and circumstances of the competitiveness do explain that Santander Shareholder Relations will not take any claim forms right after the deadline and it is not responsible for any postal delays, it acknowledged that this hold off had been outside your management.
It, for that reason, has now despatched you £400 value of John Lewis vouchers. These must permit you to get the iPad.
You are donating one-tenth of the vouchers’ value to charity. Santander suggests it is reviewing the guidelines of this kind of competitions.
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