‘Santander is blocking me from making use of my card abroad’
A reader asks our consumer specialist for aid in locating out why he cannot use his Santander card whilst in Portugal 
 
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My problem began when Santander changed Alliance & Leicester Financial institution playing cards with its own. I can’t use mine to spend for items on the web. The cards constantly come up as not getting verified.
I reside in Portugal but want a sterling card for on-line buys. At present I have to use a Portuguese card that brings financial institution conversion costs and a very poor exchange fee. Soon my spouse has to renew her Uk passport and wants the card to do this. Can you assist?
DT, Portugal
Santander tells me that at first its “3D Protected” technique was not supporting overseas postcodes. As you needed to give your address to reset your passcode this remaining you not able to use the card in this way.
However, a lot more just lately Santander has been guaranteeing that overseas or strange postcodes can be acknowledged. Nowadays it has a professional crew that can take away customers from 3D Protected, which was not an option in 2012 when you have been concentrating on the matter. Not ahead of time it has now created this adjustment for you.
Right after you listened to from Santander you report that it sent you yet another letter thanking you for your complaint and declaring that one particular of its employees would examine and reply. Evidently a single hand does not know what the other is undertaking. Details about implementing for British isles passports from abroad can be identified at gov. uk/abroad-passports .
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