‘HSBC is incorrectly charging me charges for my account’

James Chan was involved about his credit history rating following currently being chased for an faulty ‘debt’ &#13 &#13 &#13 &#thirteen &#thirteen   Image: Christopher Jones &#13 &#13

Nearing retirement, I volunteered to support aboriginal tribes in Malaysia for 6 months. I opened a Malaysian HSBC Premier account for working day-to-working day costs. Bank workers verified that there would be no account servicing cost owing to my United kingdom Leading account status.

Even so, HSBC deducted month-to-month account servicing costs on my account until, despite my protests, I owed HSBC just above £100. At this position it passed the “debt” to an company for recovery motion.

Recently I received a cheque for £3.75. From the letter accompanying it, it appears to relate to the closing of an account in February 2014. The letter also mentions the opening of an account in August 2014. This does not make feeling. After many months there is no resolution and I continue being involved about my credit rating, and the continuing debt recovery motion towards me. Can you remember to help?

JC, Wales

You grew to become an HSBC Premier client numerous years in the past and recognized that Leading position applies in all international locations. The lender experienced verified at the begin – and then once more after issues went poorly incorrect – that the servicing charges you are composing about should not apply. Even so the situation of these fees possessing been imposed on the Malaysian account was not sorted out.

I approached HSBC. It came again a thirty day period later telling me, too, that you ought to, without a doubt, never have been billed fees whilst you were in Malaysia as you experienced for HSBC Premier in the British isles. It said it had written to you and refunded all the fees and notified the related credit reference businesses so there would be no affect on your file.

  • ‘HSBC cancelled my repayment program just before I cleared my debt’

It accepted that HSBC in Malaysia experienced wrongly mentioned in a letter that your account was opened on August eight, 2014, rather than August 9, 2012, so compounding the general confusion. The account was really shut over a 12 months in the past.

When I pressed HSBC for reparation it stated a hamper had been despatched.

Nonetheless, when I spoke with you a number of times afterwards, it transpired that you experienced not heard any of this. There had been no letter and no hamper. Now you’ve experienced equally the letter and hamper.

You point out that you had been proactively attempting to kind this out for a calendar year but it was only fixed when I received concerned.

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